WORKSHOP SESSIONS & TOPICS COVERED
Session 1: Principles of conflict management
Dos and don'ts Managing conflict effectively
Conflict management styles test - learn how you approach and manage conflicts
Learn how to choose particular conflict management style
Session 2: Negotiation dynamics
Session 3: Negotiation Simulation
Presentation of negotiation scenario, background information and confidential instructions
Assigning negotiation roles
Teams negotiate and renegotiate with counterparts
Debriefing session - outcome analysis and lessons learned
Session 4: Planning in negotiations
Session 5: Debriefing negotiations
In this session you will learn how to professionally debrief negotiations i.e. analyze the results of the negotiations, the negotiation process, startegies and tactics.
Session 6: Negotiation Simulation
Presentation of negotiation scenario, background information and confidential instructions
Assigning negotiation roles
Teams negotiate and renegotiate with counterparts
Debriefing session - outcome analysis and lessons learned
Session 7: Improving communication skills
Principles of effective communication in negotiation setting
Improving listening skills
How to spot deception?
How to defend against manipulation?
Persuasion
Argumentation
"Power words"
Improving emotional intelligence
Session 8: Negotiation strategies and relations with partners
Distributive and integrative negotiation strategies
The selection of negotiation strategies based on the type of negotiation and the type of partner
Distinguishing between interests, issues and positions.
Building relationships
Session 9: Negotiation tactics an techniques
Session 10: Handling objections
Session 11: Overcoming negotiation impass
Session 11: Tips and tricks
Session 12: Problem-solving techniques for distributing value and strengthening relationships
Session 13: Negotiation Simulation
Presentation of negotiation scenario, background information and confidential instructions
Assigning negotiation roles
Teams negotiate and renegotiate with counterparts
Debriefing session - outcome analysis and lessons learned
Session 14: Heighten your awareness of your strengths and weaknesses as a negotiator
Summary
Certificates